• Times Square
  • Posted 4 years ago
200 W 44th Street, New York, NY 10036

About the Job

Carmine’s, New York City’s Legendary Italian Family Style Restaurant located in the Heart of Times Square (West 44th Street and near Broadway)

It’s fast-paced and high energy.  You get to interact with our wonderful guests and work with great people. It gives you a flexible schedule and the opportunity to work with a great team.
Come work for us if you have strong communication skills, love food and talking about food, if you are a natural sales person and like to have fun while you work!

Position Summary:

Always provides a warm, friendly and immediate greeting to all guests at the door and telephone.  Assigns and seats every guest in a strategic manner while explaining the Carmine’s family style concept.  Answers phone calls for guest reservations and enters the information into Open Table.  Properly executes the Steps of Service.

Essential Functions of the Job:

  • Always presents positive and friendly first and last impression for all guests in both body language and phone conversations
  • Using the proper verbiage/language at the host stand to answer phones, take messages and book reservations in Open Table
  • Greeting and strategically seats guests (walk guests to their table) – manages guest flow
  • Assisting with coat check
  • Working with the kitchen and management staff on restaurant flow
  • Working with management on smooth guest service
  • Welcoming guests as they arrive and thanking them as they leave
  • Assisting management and staff with private party set-up and ease of service
  • Assisting management with lights, music, temperature and general ambience
  • Keeping Maitre d’ appraised of table status in the dining rooms
  • Demonstrates proficiency in open and closing duties
  • Promotes the importance of teamwork and maintaining an efficient work situation
  • Full understanding and execution of large party reservation policy and BEO inquiries
  • Effectively manages the wait list procedures
  • Demonstrates an understanding of the “five foot rule”
  • Knowledge of Carmine’s menu and concept
  • Able to answer questions about ingredients and allergies, preparation, description of menu items
  • Knowledge of all table numbers and layouts
  • Respect for fellow employees and guests
  • Follow health and safety procedures laid out by management, city, state and federal requirements
  • Answers and enter take out/delivery calls when needed
  • Stands during the entire shift
  • Verbally communicates with guests both in person and on the phone during the entire shift
  • Walks the floor, upstairs and downstairs to seat the guests and to track clean, dirty and occupied and unoccupied tables during the entire shift
  • Reaches, bends and stoops frequently
  • May carry 20 lbs., removing chairs, moving tables, highchair throughout the shift
  • Performs other duties as required or directed.

Knowledge, Skills and Abilities Required:

  • Excellent communication skills- verbally interacts with management, servers, team members and guests
  • Language Skills – fluency in English is necessary to perform the job; and a knowledge of Spanish is helpful
  • Must be able to read, and write English and properly and efficiently input reservations into Open Table
  • Must be able to answer the telephone in a pleasant manner and respond to the guest reservation
  • Must maintain tact and remain cool under pressure
  • Previous Host experience is helpful
  • Open Table experience preferred
  • Computer knowledge helpful

We are an Equal Opportunity Employer.
This is a non-management position
This is a full time position

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